HSBC Reviews and Complaints

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HSBC Reviews

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  • No response from customer service



    I recently was contacted regarding my NY State income tax return. They requested cancelled checks to prove I had paid property taxes. I called HSBC for copies and was told that they could not recover my checks because they had been "processed electronically." However, they gave me a number to call and assured me that the department they were referring me to could access and send copies of the four checks. The department was "HSBC- E-Funds Transfer Department" (716-841-1094). Upon numerous attempts at calling, the phone would ring several times and change to a busy... More...
    (Credit Cards, Finance, Banks)
  • HSBC Bad Customer Service on Credit Card



    Last year they did not cancel my credit card account when I requested them to do so. I ended up paying an extra 20 dollars because of this - annual fees for an account I had thought I had already cancelled. The lesson there is to be sure to get some kind of verification for the cancellation request. Now I want to cancel again and they put me on hold, then I waited 25 minutes on my cell for them to answer until I gave up and ended the call. Then I tried to call later (twice so far) and I could not get through and the phone kept dialing and no one answered. It was very strange and I had... More...
    (Credit Cards, Finance, Banks)
    buderman's Picture   buderman    0 Comments   Comments

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